Privacy Policy

Last updated: March 2, 2026

This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you register and use the Giromio website (www.giromio.com), applications, and related services (collectively referred to as "our Platform" or "Giromio").

Please read this Policy carefully and make sure you fully understand it. If you have any questions, please contact us using the information provided in this Policy.

1. Information We Collect

When you use Giromio's services, we may collect the following types of information:

1. Account Registration Information

  • Name, email address, phone number
  • Login password and security verification information
  • Nationality, residential address

2. Identity Verification Information

To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we need to collect:

  • Identity document information (ID card, passport, foreign resident permit, etc.)
  • Photos or scans of identity documents
  • Facial recognition information (for identity verification)

3. Transaction Information

  • Remittance amount, currency, exchange rate
  • Beneficiary information (name, bank account, contact details)
  • Transaction records and status

4. Device and Log Information

  • Device type, operating system, browser type
  • IP address, access time, page browsing history
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Process your remittance requests and complete cross-border fund transfers
  • Identity Verification: Verify your identity and meet KYC/AML compliance requirements
  • Account Management: Create and manage your account, process account change requests
  • Risk Control: Monitor and prevent fraud, money laundering, and other illegal activities
  • Customer Service: Respond to your inquiries, handle complaints and disputes
  • Service Improvement: Analyze usage trends, optimize product features and user experience
  • Legal Compliance: Comply with applicable laws, regulations, and regulatory requirements
  • Notifications: Send you transaction progress updates, service change notices, and security alerts

3. How We Use Cookies

Cookies are small text files stored on your device. We use cookies to:

  • Ensure proper platform operation and login security
  • Remember your preference settings (language, currency, etc.)
  • Analyze website traffic and usage
  • Improve browsing experience

You can manage cookies through your browser settings. However, disabling cookies may cause some features to not function properly.

4. When We Share Your Information

We will not sell your personal information. However, we may share necessary information with third parties in the following circumstances:

1. Partner Financial Institutions

To complete remittance services, we need to share necessary transaction and identity information with banks, payment institutions, and other partners.

2. Compliance Requirements

In accordance with anti-money laundering regulations and regulatory requirements, we may need to provide relevant information to financial regulators and law enforcement agencies.

3. Service Providers

We may engage third-party service providers to assist with technical support, data processing, risk control services, etc., and require them to strictly comply with data protection obligations.

4. Legal Obligations

When required by laws and regulations, or to protect the legitimate rights and interests of Giromio and its users, we may disclose relevant information.

When sharing information, we will evaluate the third party's data protection capabilities, sign data processing agreements, and ensure the security of your personal information.

5. How We Protect Your Information

We adopt industry-standard security measures to protect your personal information:

  • Transmission Encryption: SSL/TLS encryption technology to protect data transmission
  • Storage Encryption: Encrypted storage of sensitive information
  • Access Control: Strict limitation of data access permissions, accessible only to authorized personnel
  • Security Audits: Regular security assessments and vulnerability scanning
  • Employee Training: Data security training for relevant personnel

Despite our reasonable protection measures, internet transmission cannot guarantee absolute security. Please keep your account information safe and do not disclose your login password to any third party.

6. Protection of Minors

Giromio's services are intended for adult users with full civil capacity. We do not intentionally collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete the relevant data as soon as possible.

7. Information Retention Period

We will retain your personal information for the period necessary to provide our services. After you cancel your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by laws and regulations (e.g., anti-money laundering regulations typically require transaction records to be retained for at least five years).

8. Your Rights

You have the following rights regarding your personal information:

  • Right of Access: View the personal information we hold about you
  • Right of Rectification: Request correction of inaccurate personal information
  • Right of Deletion: Request deletion of your personal information when conditions are met
  • Right to Withdraw Consent: Withdraw your previously given consent for data processing
  • Account Cancellation: Apply to cancel your Giromio account

To exercise the above rights, please contact us using the information provided in this Policy, and we will respond within fifteen business days.

9. Changes to This Privacy Policy

We may revise this Policy from time to time and notify you through platform announcements, email, or push notifications. The revised Policy takes effect from the date of publication. Your continued use of Giromio services after the Policy update indicates your acceptance of the updated Policy.

10. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us at:

Giromio

Email: contact@giromio.com